05 Aug
|
HCL Technologies
|
Chennai
05 Aug
HCL Technologies
Chennai
Administrator (Support & Operations)
Experience: Not Available to Not Available years
Location: Chennai, India
Key Responsibilities
• To adhere to quality standards, regulatory requirements and company policies.
• To provide support for on call escalations and doing root cause analysis of given issue.
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
• To independently resolve tickets within agreed SLA of ticket volume and time.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
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Other Requirements
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📌 Administrator (Support & Operations) (Chennai)
🏢 HCL Technologies
📍 Chennai