Subject Matter Expert (Support&Ops;)

Experience: Not Available to Not Available years

Location: Mumbai, India

Key Responsibilities
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
• To validate analyses (eg. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

📌 Subject Matter Expert (Support&Ops) (Mumbai)
🏢 HCL Technologies
📍 Mumbai