Sr Technical Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Aruba Clearpass, Cisco ISE, NAC, CPPM, RADIUS, TACACS+, Active Directory, PKI, 802.1X, MAB, EAP-TLS, Level 3 support, ClearPass NAC, Aruba LAN, Aruba Central, Wi-Fi environments, operational runbooks, knowledge transfer sessions, HLD, LLD, policy matrix documentation

Job Summary
To ensure on-time resolution of escalations/complex incidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5.



To validate analyses (eg. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

Skill Requirements
Skill requirement Aruba Clearpass, Cisco ISE, or other NAC
Other Requirements
CPPM JD
Design, deploy, and configure Aruba ClearPass Policy Manager (CPPM)-High Availability Guest, OnGuard, OnBoard, and integration with RADIUS, TACACS+, Active Directory, PKI.
Implement NAC policies for wired and wireless access across multi-vendor environments.
Configure Cisco, Extreme switches and WLAN controllers/APs for integration with ClearPass.
Design and enforce Network Access Control (NAC) policies aligned with security standards (e.g., 802.1X, MAB, EAP-TLS).
Troubleshoot complex authentication and network access issues involving wired, wireless, and VPN endpoints.
Provide Level 3/SME-level support for ClearPass NAC, Aruba LAN, Aruba Central and Wi-Fi environments.
Develop documentation, operational runbooks, and conduct knowledge transfer sessions.
Provide design documentation, HLD/LLDs, network diagrams, and policy matrix documentation.

📌 Sr Technical Lead (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida