Engineer - Program & Project Management

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Major Incident Management procedure, PagerDuty, SOP Creation

Job Summary
1) Roles & responsibilities during the Incident call
2) Major Incident Management procedure
3) PagerDuty
4) Sending status updates/ communications to stakeholders
5) Ageing tickets & Hop Count analysis
6) Daily Report
7) MIM Tracker
8) MIM timeline tracker
9) SOP Creation

Key Responsibilities
1) Roles & responsibilities during the Incident call
2) Major Incident Management procedure
3) PagerDuty
4) Sending status updates/ communications to stakeholders
5) Ageing tickets & Hop Count analysis
6) Daily Report
7) MIM Tracker
8) MIM timeline tracker
9) SOP Creation

Skill Requirements
1)



Roles & responsibilities during the Incident call
2) Major Incident Management procedure
3) PagerDuty
4) Sending status updates/ communications to stakeholders
5) Ageing tickets & Hop Count analysis
6) Daily Report
7) MIM Tracker
8) MIM timeline tracker
9) SOP Creation

Other Requirements
1) Roles & responsibilities during the Incident call
2) Major Incident Management procedure
3) PagerDuty
4) Sending status updates/ communications to stakeholders
5) Ageing tickets & Hop Count analysis
6) Daily Report
7) MIM Tracker
8) MIM timeline tracker
9) SOP Creation

📌 Engineer Program & Project Management (Chennai)
🏢 HCL Technologies
📍 Chennai