SME - Program & Project Management

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Project Management, Program Management

Job Summary
Own overall project governance, planning, and coordination.
Act as the primary point of contact for Campbell and OEM coordination.
Manage project schedules, dependencies, risks, and issues.
Coordinate offshore, near-shore, and onsite resources to ensure timely delivery.
Obtain required approvals and align migration windows.

Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops)



And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

📌 SME Program & Project Management (Secunderabad)
🏢 HCL Technologies
📍 Secunderabad