• To ensure generation of revenue at account level.
• To focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).
• To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews.
• To identify attrition percentage in accounts and take up initiatives to reduce the same.
• To implement Profit Implement Plan (PIP) through levers like Automation.
• To ensure absorption of freshers as per the defined account targets.
• To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
📌 Group Operations Manager (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru
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