05 Aug
|
HCL Technologies
|
Bengaluru
05 Aug
HCL Technologies
Bengaluru
Sr Tower Lead (Support & Operations)
Experience: Not Available to Not Available years
Location: Bangalore, India
Key Responsibilities:
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To ensure positive customer satisfaction and develop current initiatives/ frameworks to improve the same
5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Skill Requirements
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Other Requirements
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📌 Sr Tower Lead (Support & Operations) (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru