Role u0026 responsibilitiesnnCompass is seeking an experienced professional to join our People u0026 Culture team as a People u0026 Culture Shared Services Associate. The Pu0026C; Shared Services Associate provides administrative support and assistance to the Pu0026C; team, handling tasks such as employee data management, serving as Tier 1 responding to HR-related inquiries, and assisting with benefits administration. The Associate will play a critical role in streamlining Pu0026C; processes and ensuring efficient service delivery to employees and other Pu0026C; stakeholders.nnJob DutiesnnTier 1 Employee Supportnn- Act as a Tier 1/Primary point of contact for a range of Human Resources processes that include questions regarding Pu0026C; policies and processes on topics such as benefits, leaves, time off, and standard operating procedures related to our HRIS.n- Maintain Tier 1 shared services ticket management utilizing pre-determined methods of ticketing and triaging employee requests.n- Route and manage requests for Manager and HR security for Workdayn- Follow operational procedures and best practices for identifying and escalating opportunities for efficiency.n- Collaborate with Tier 2 teams to scale support through documentation and email macros.n- Identify high interest topics using data to support the development and evolution of processes and procedures.n- Respond to, or triage and troubleshoot inquiries related to advantages or various leaves; act as a resource for employees inquiring about advantages information, assisting with administration of leaves and other benefits, and ensuring all forms and documentation are complete and compliant throughout the process.nnOnboarding Supportnn- In partnership with People Operations Associate,



work to import all new hire documentation and data as completed through new hire onboarding.n- Ensure new hires have completed necessary tasks prior to joining, responding to new hire inquiries regarding onboarding.n- Partner with new hires to ensure they complete all required Form I-9 requirements in a timely manner.nnPu0026C; Operations/Shared Services Supportnn- Partner with Pu0026C; team and stakeholders on tier 0 (self-service) and tier 1 case management.n- Act as a Workday HRIS expert, diligently and efficiently guiding Pu0026C; team members and Compass employees through steps and actions they need to take in the system, while ensuring proper data management and process protocols are followed.n- Support the Benefits team by creating, running or auditing Workday benefit reports and various census reporting.n- Support the Benefits team with auditing/reconciling perks related billing using Microsoft Excel; experience in automating reports is a plus.n- Partner with Business Partners and Generalists to use templates to draft memorandums for transfers, promotions, or other job changes, instructions for employees, and other documents related to employee record management.n- Support business process upgrades, enhancements, testing and data validation in Workday and other HR management systems.n- In accordance with our Pu0026C; Data Governance Policy, manage data quality audits and initiate additional data quality audits to mitigate errors/issues.n- Maintain and validate data in the HRIS,



payroll and Time u0026 Attendance system including, but not limited to: new hires/terminations, transfers, salary/wage changes, benefit deductions/changes, work locations, tax jurisdiction set up.n- Contribute to other HR projects providing status updates, desktop procedure u0026 process flow developments, knowledge transfer and training to the Shared Services team.nnPreferred candidate profilennWhat We're Looking For:nn- Ability to follow instruction and documented SOPs in order to manage daily tasksn- Experience with Workday HRIS platform, or similar HRIS platforms, including technical ability and data management experience.n- Experience in creating, running or auditing Workday benefit reports and census.n- Experience and demonstrated ability with auditing/reconciliations in excel (experience in automating reports a plus).n- Some level of LOA experience and/or some knowledge of state and federal leaves/laws.n- Demonstrated understanding of general benefits knowledge such as Qualifying life events, familiarity with U.S. benefits i.e. medical, dental, vision, Life/ADu0026D;, FSA/HSA difference, etc.n- Proactive, effective communicator with robust customer service skills; working to consistently resolve issues efficiently, candidates must have exceptional verbal and written communication.n- Highly organized with strong attention to detailn- Proven ability to improve processesn- 2+ years experience in a training, support or HR functionn- B.A. or B.S. degree preferredn- Prior experience working in the HR function is preferredn- Experience in Microsoft Excel; experience with automated reporting is a plus.n- Experience with Zendesk (or equivalent ticketing system) and reporting a plusn- Experience with Workday a MUSTn- TIMINGS : 6PM to 3AM .

📌 HR- Shared Service Associate (Hyderabad)
🏢 Cmpss India Tech
📍 Hyderabad