Description

We are seeking freshers/entry-level candidates for the position of Customer Support Executive (CSE) in our dynamic team in India. This role involves assisting customers with inquiries, providing technical support, and ensuring a positive customer experience.

Responsibilities

- Respond to customer inquiries and provide accurate information regarding products and services.
- Assist customers in troubleshooting technical issues and guide them through solutions.
- Collaborate with the technical team to resolve complex issues and escalate when necessary.
- Maintain records of customer interactions and follow up to ensure customer satisfaction.
- Provide feedback on product performance and customer insights to improve service quality.

Skills and Qualifications

- Excellent verbal and written communication skills in English.
- Basic understanding of computer systems and networks.
- Familiarity with CRM software and customer service tools.
- Problem-solving skills and the ability to think analytically.
- Patience and empathy in dealing with customers.
- Ability to work in a team workplace and handle multiple tasks.

📌 CSE (Chennai)
🏢 Dfcs Technologies Private
📍 Chennai