Description
Key Responsibilities Service Improvement & Performance Management

Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends.

Fault Analysis & Troubleshooting

Perform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends.

Incident & Problem Management

Drive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.

Network Optimization

Identify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning.

Coordination & Stakeholder Management

Work with field teams, engineering teams, and vendors (Tejas, Nokia, ECI).



Provide updates to stakeholders.

Automation & Reporting

Prepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable.

Required Skills

Solid knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools.

Qualifications

Bachelor’s degree in Electronics, Telecommunications, Electrical, or related fields.

Experience

1-2 years in NOC operations or transport network support.

KPIs

Reduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness.

Certifications

ITIL Foundation, CCNA/CCNP (optional).

📌 Team Member-SIP (Bengaluru)
🏢 Important Group
📍 Bengaluru