Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition). Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes. Act as the primary escalation point for CS / SD-related topics. Ensure adherence to SAP Activate methodology, project standards, and documentation. Review and approve functional designs, configurations, and test artifacts. Mentor CS and SD consultants and support knowledge transfer. 10-12+ years of SAP experience with strong hands-on expertise in: SAP SD (Order-to-Cash) SAP CS (Service Management) At least 2-3 full-cycle SAP S/4HANA transformation projects in a Lead role. Robust understanding of service management and sales processes. Experience with: S/4HANA SD simplifications and FSCM Credit Management CS integration with SD, MM, and FI S/4HANA Service Management roadmap Exposure to SAP FSM or CX Service is a plus. Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage Proven experience leading CS / SD delivery in large SAP programs. Strong stakeholder management and communication skills. Experience working in global onshore-offshore and multi-country environments.



SAP S/4HANA certification in SD and/or CS Experience with SAP Activate methodology Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment Exposure to PM, EWM, or GTS is an advantage Strong analytical and problem-solving capabilities Ability to translate complex service requirements into SAP solutions Mentoring and coaching mindset Excellent documentation and presentation skills Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics. Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable). Lead Fit-to-Standard (F2S) workshops and process harmonization. Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA. Guide Business Partner (BP) and customer master data conversion. Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams. Ensure seamless integration across Sales, Service, Logistics, and Finance. Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements. Provide go-live and hypercare support, ensuring business continuity. Work Model: Hybrid / Onsite / Offshore (project dependent)

📌 SAPHANA CS-SD Lead (Bengaluru)
🏢 Important Group
📍 Bengaluru