Roles & Responsibilities:

- Provide customer service and technical support for hardware, software, OS, internet, and networking issues.
- Install software, troubleshoot system problems, and escalate complex cases when required.
- Maintain accurate records in the helpdesk ticketing system.
- Process shipments, returns, work orders, and ensure proper documentation.
- Coordinate with logistics and accounts for dispatches and invoices.
- Ensure compliance with packaging and carrier guidelines.
- Meet performance targets (KPI/MPS) and maintain punctuality.

Qualifications:

- Diploma/Degree in Electrical/Electronic Engineering preferred.
- Call center or customer support experience is an advantage.
- Technical troubleshooting knowledge required.

Pay: ₹300,000.00 - ₹600,000.00 per year

Perks:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Kothrud, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Customer support: 2 years (Required)
- After-sales service: 1 year (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person

📌 Customer Support Representative (India)
🏢 Seydeltech India
📍 India