Key Responsibilities

- Provide technical support to customers via phone, email, chat, or remote assistance.
- Identify, troubleshoot, and resolve basic hardware, software, and application-related issues.
- Record customer concerns and update support accurately.
- Escalate complex issues to senior technical support engineers when required.
- Guide customers through troubleshooting steps in a professional and courteous manner.
- Follow company processes, service standards, and SLAs.
- Maintain accurate documentation of customer interactions.
- Continuously learn recent technologies and support procedures.

Eligibility

- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, BCA, B.Sc. (IT/CS), or a related field.
- Freshers are encouraged to apply.
- Basic knowledge of computer hardware, operating systems, networking,



and MS Office.

Required Skills

- Good verbal and written communication skills.
- Basic troubleshooting and analytical skills.
- Willingness to learn and adapt to new technologies.
- Customer-focused attitude with strong interpersonal skills.
- Ability to work in rotational shifts, if required.
- Team player with a positive attitude.

Preferred Skills

- Basic understanding of Windows OS, networking concepts, and internet troubleshooting.
- Familiarity with remote support tools is an added advantage.

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

- Food provided
- Health insurance

Work Location: In person

📌 Technical Support Executive (Lucknow)
🏢 Fact Finding Tech Private
📍 Lucknow