The Business Loans Manager is responsible for sourcing, evaluating, and managing business loan opportunities for MSMEs, self-employed professionals, traders, and small businesses. The role involves achieving sales targets, maintaining strong customer relationships, ensuring high portfolio quality, and coordinating with credit, operations, and collections teams for timely loan processing and disbursement.
Key Responsibilities: Business Development
- Generate new business loan leads through field visits, referrals, DSAs, and channel partners.
- Identify potential MSME and business customers requiring finance.
- Meet monthly and quarterly business targets.
- Build long-term relationships with customers and business communities.
Customer Assessment
- Conduct preliminary financial analysis.
- Understand business cash flow and repayment capacity.
- Collect and verify customer documents.
- Perform field investigations and business visits.
Credit Coordination
- Coordinate with the credit team for loan approval.
- Resolve credit queries promptly.
- Ensure compliance with underwriting guidelines.
Documentation & Disbursement
- Ensure complete KYC and documentation.
- Track files through approval and disbursement.
- Coordinate with operations for timely loan booking.
Portfolio Management
- Monitor customer repayments.
- Maintain portfolio quality.
- Follow up on overdue accounts.
- Support collections when required.
Compliance
- Adhere to RBI guidelines and internal policies.
- Ensure ethical sales practices.
- Maintain accurate MIS and CRM updates.
Required Qualifications
- Bachelor's degree in Commerce, Business Administration, Finance, or related field.
- MBA (Marketing/Finance) preferred.
Experience
- 2–5years of experience in:
- Business Loans
- MSME Lending
- SME Banking
- LAP Sales
- Working Capital Finance
- Experience in banks, NBFCs, or fintech lending is preferred.
Required Skills
- Robust sales and negotiation skills
- Knowledge of business loan products
- Financial statement analysis
- Customer relationship management
- Credit assessment fundamentals
- Documentation and compliance knowledge
- Communication and presentation skills
- Problem-solving ability
- Target orientation
- MS Excel and CRM proficiency
Key Performance Indicators (KPIs)
- Business loan disbursement volume
- Revenue generation
- New customer acquisition
- Loan approval ratio
- Portfolio quality (NPA/Delinquency)
- Customer satisfaction
- Cross-selling performance
- Productivity metrics