Walk-in Drive | Associate Manager - Billing Operations (OTC).? We Are Hiring! Join Our Billing Operations TeamAre you an experienced professional in Order-to-Cash (OTC) Billing Operations with strong people management skills? We are looking for energetic leaders to drive billing excellence, team performance, and process improvements.Date: 8th and 9th August'26Time: 10:30 AM to 2:30 PM ISTAddress: HCL Technologies Ltd.No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, India.Note: Do not carry laptop, carry only ID proof and resume.PositionAssociate Manager - Billing OperationsExperience :10-12 YearsEducational QualificationB.Com / M.ComMBA (Finance)Key ResponsibilitiesLead a team of Billing Specialists with end-to-end ownership of Billing Operations.Ensure adherence to KPIs, SLAs, and productivity targets on a daily, weekly, and monthly basis.Manage workforce planning and staffing requirements based on business volumes.Ensure timely and accurate invoice submission in accordance with contractual commitments.Act as the primary escalation point for billing-related issues and support resolution management.Review and approve billing adjustments, credit notes,



and invoice corrections.Drive continuous process improvement and automation initiatives.Foster employee engagement, coaching, and development within the team.Effectively manage attrition and ensure uninterrupted service delivery.Collaborate with internal and external stakeholders to deliver service excellence.Desired Profile:✅ 10-12 years of experience in OTC Billing Operations, including dispute resolution.✅ Strong knowledge of SAP or other billing-related ERP systems.✅ Minimum 5 years of people management experience with teams of 20-25+ members.✅ Strong analytical and problem-solving skills.✅ Excellent stakeholder, customer, and team management skills.✅ Exposure to Utility clients will be an added advantage.Key Skills:Order-to-Cash (OTC)Billing OperationsInvoice Processing & ValidationSAP / ERP SystemsDispute ResolutionSLA & KPI ManagementTeam LeadershipWorkforce PlanningProcess Improvement & AutomationStakeholder ManagementAdvanced MS ExcelCustomer Service ExcellenceWhy Join Us?Opportunity to lead large-scale billing operations.Exposure to global clients and complex OTC processes.Career growth in a fast-paced and dynamic environment.Collaborative and employee-focused work culture.

📌 Associate Manager (Chennai)
🏢 HCLTech
📍 Chennai