About Us:

Founded in 2013, Datawrkz is a rapidly growing global digital advertising solutions company with a strong presence in India, the US, and the UK. Acquired by Nazara Technologies in 2022 and further strengthened by the acquisition of S&T; in the UK, we continue to expand our global footprint and capabilities. Led by industry veterans, Datawrkz partners with advertisers and publishers to solve complex marketing challenges across industries. We specialize in full-funnel advertising with a strong focus on delivering measurable outcomes.

Our expertise spans Search, Social, Programmatic, and platform partnerships (including Google, Meta, The Trade Desk, Amazon DSP, and others), enabling us to deliver performance-driven solutions. With over a decade of experience, our team combines analytical rigor with deep product knowledge to help mid market clients and global brands achieve their marketing goals.

Learn more about us:

- https://datawrkz.com/careers
- https://datawrkz.com/company/
- https://www.linkedin.com/company/datawrkz/
- https://www.mediawrkz.com/

Role: Manager – Service Delivery

Basic Role Information

Job Title:Manager - Service Delivery

Function:Demand Side Services

Reporting to: Unit Head - Demand Side Services

Location:Bangalore, India

Experience:5 - 8 years

Markets Serviced:United Kingdom

Working Hours: UK-based role with regular overlap with UK client working hours

Role Purpose

The person is responsible for leading a dedicated marketing operations team supporting the client across digital advertising and campaign execution. The role ensures services are delivered consistently against agreed service levels through strong operational governance, effective workforce management, and disciplined delivery processes.

The role owns the day-to-day management of delivery operations, including resource planning, capacity management, SLA adherence, utilization, quality, and continuous process improvement. Working closely with internal delivery teams and leadership.

What You Will Do

1. Marketing Operations Delivery

- Lead the day-to-day delivery of digital marketing operations across Programmatic, Search, Social, and related advertising services, ensuring work is delivered accurately, on time, and in accordance with agreed SLAs.
- Oversee delivery teams supporting campaign setup, trafficking, optimization, reporting, creative implementation, QA, and operational support across platforms such as DV360, The Trade Desk, Google Ads, Meta Ads, Amazon DSP, and CM360.
- Monitor delivery performance, identify operational risks, and ensure timely resolution to maintain service quality and client commitments.




- Drive operational governance through structured reviews, workload planning, and delivery performance tracking.

2. Resource Planning & Delivery Management

- Plan capacity and allocate resources across campaign management, ad operations, reporting, and analytics functions.
- Monitor utilization, productivity, and turnaround times to ensure efficient delivery while maintaining quality standards.
- Forecast resource requirements based on delivery pipelines and client demand.
- Build delivery resilience through cross-training, workforce planning, and succession planning.

3.People Leadership

- Lead, coach, and develop a high-performing team of marketing operations professionals.
- Drive performance management, capability development, and continuous learning across advertising platforms and operational processes.
- Foster a culture of accountability, ownership, collaboration, and operational excellence.
- Support hiring, onboarding, and career development within the delivery organization.

4. Process Excellence & Quality:

- Standardize delivery processes and maintain SOPs, operational playbooks, and quality frameworks across marketing operations.
- Drive continuous improvement initiatives to enhance efficiency, scalability, and delivery quality.
- Partner with delivery teams to identify automation opportunities and improve operational workflows.
- Conduct root cause analysis and implement corrective actions to reduce recurring operational issues.

5 .Delivery Governance & Reporting

- Define, monitor, and report operational KPIs including SLA adherence, utilization, productivity, quality, turnaround time, and delivery health.
- Conduct regular governance reviews with leadership to assess delivery performance, resource capacity, and operational risks.
- Use operational data and performance trends to improve planning and delivery outcomes.
- Ensure accurate documentation of delivery metrics, operational risks, and improvement initiatives.

6.Cross-functional Collaboration:

- Partner with Client Servicing, Performance Marketing, Ad Operations, Analytics, Finance, and Technology teams to ensure seamless execution of client engagements.
- Own operational escalations and coordinate timely resolution across functions.
- Support onboarding of new clients,



transition of current services, and stabilization of delivery operations.
- Continuously improve the scalability and maturity of Datawrkz's marketing operations function.

What We Are Looking For

1. Experience

- 6-9 years of experience in Service Delivery, Marketing Operations, Digital Operations, Shared Services.
- Proven experience managing SLA-driven delivery teams supporting digital marketing or advertising operations.
- Experience leading teams of 7–10 members, with ownership of delivery performance, resource planning, utilization, and operational governance.
- Experience managing Time & Material (T&M;) delivery models, workforce planning, and service delivery metrics.
- Demonstrated ability to establish delivery governance, drive operational excellence, and lead continuous improvement initiatives.

2.Marketing Operations Knowledge

- Working knowledge of the digital advertising ecosystem, including Programmatic, Paid Search, Paid Social, Ad Serving, Campaign Trafficking, Reporting workflows, and campaign lifecycle management.
- Familiarity with advertising platforms such as DV360, CM360, The Trade Desk, Google Ads, Meta Ads, Amazon DSP, or similar platforms. Hands-on campaign execution experience is not mandatory, but candidates should understand the operational workflows, delivery lifecycle, and quality controls involved in managing digital advertising operations.
- Understanding of campaign execution processes, quality assurance, reporting, and delivery best practices.
- Familiarity with marketing operations metrics such as campaign turnaround time, delivery quality, SLA adherence, productivity, and utilization.

3. Leadership & Functional Skills

- Strong people management and coaching capabilities with experience leading high-performing operations teams.
- Excellent planning, prioritization, and resource management skills.
- Experience driving process standardization, SOP creation, and operational governance.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Effective stakeholder management and cross-functional collaboration skills.
- Excellent written and verbal communication skills.

Compensation and Benefits

- Medical Insurance Coverage of ₹3,00,000 for individual, spouse, and kids, with the option to include parents and increase coverage to ₹5,00,000
- Performance-driven compensation with upside linked to revenue/gross margin
- Professional development support, including reimbursement for relevant certifications/courses
- A flexible, outcome-oriented work culture, supported by a global leadership team.

📌 Service Delivery Professional Digital Marketing Agency (Bengaluru)
🏢 Datawrkz
📍 Bengaluru