To be responsible for lead generation management, maintain customer relationship, to manage external relations with the various dealers and OEM Stakeholders to establish TCL as a preferred financing partner thus generating volume sales and meeting targets for the assigned product.
Main Accountabilities
Lead Management
• Managing and supporting the SMs in generating leads, dealing with channel partners whenever required
• Provides procedural or process suggestions for achieving team goals
Customer relationship management
• Develop and maintain relationship with key existing and potential customers and handle any customer escalations pertaining to his geography
• Takes initiative in creating in creative customer value
Dealer relationship management
• Maintain relationship with key local dealerships, OEM dealers and local territory managers of OEMs
Team Management
• Manage a team of SMs including target setting, dealer allocation, and performance management
• Ensure all SMs and dealer sales team are aware of policies related to product offerings
• Ensure timely training on product and process changes for his team
Qualifications & Experience
• Minimum Degree: Graduate (Bachelors in any specialization) from a recognized university