- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues on Windows Server environments.
- Manage incidents using Service Now ticketing system to ensure timely resolution.
- Collaborate with other teams to resolve complex technical issues.
Job Requirements :
- 5-10 years of experience in desktop support or related field.
- Robust knowledge of Windows Server operating systems.
- Proficiency in incident management processes and service desk tools (Service Now).
- Experience with troubleshooting common hardware and software problems.