Department: Supply Chain Operations

Industry: Commercial Kitchen, Refrigeration & Hospitality Equipment

Role Overview

The Logistics Manager will manage the end-to-end movement of products from warehouses to dealers, distributors, customers and project sites, ensuring timely delivery, cost efficiency, proper documentation and effective coordination with Sales, Service, Warehouse and Finance.

Key Responsibilities

- Manage daily dispatches and deliveries across India, including equipment, spares and accessories.
- Plan transportation based on delivery priority, destination, product size, urgency and cost.
- Coordinate with Sales and Project teams to meet customer and project delivery schedules.
- Manage deliveries of heavy, fragile and high-value equipment and ensure appropriate transportation and packaging.
- Identify, manage and negotiate rates with transporters and logistics partners.
- Monitor transporter performance, delivery timelines, freight costs and transit damages.
- Track shipments from dispatch to delivery and resolve delays, shortages, damages and returns.
- Ensure proper dispatch documentation, including invoices, e-way bills, delivery challans and PODs.
- Coordinate with Warehouse for picking, packing, stock availability and timely dispatch.
- Monitor freight bills and coordinate with Finance for verification and processing.
- Handle logistics-related customer complaints and ensure timely resolution.
- Prepare daily/weekly logistics MIS covering dispatches, pending deliveries, freight costs, damages and transporter performance.
- Identify opportunities for route, transporter and freight cost optimisation.
- Ensure compliance with applicable GST, e-way bill and transportation requirements.

Key KRAs KPIs





- On-Time Delivery: 100% deliveries completed within committed timelines
- Freight Cost: Freight cost against budget/sales
- Transporter Performance: Timeliness, service quality and cost
- Transit Damage: Number/value of damaged shipments
- Pending Deliveries: Ageing and timely closure
- Delivery Accuracy: Correct product, quantity and documentation
- POD Compliance: Timely receipt and submission of PODs
- Customer Complaints: Timely resolution of logistics issues
- Freight Bill Accuracy: Errors/rejections in transporter bills
- Cost Optimisation: Savings through freight and route optimisation

Experience & Qualifications

- 7-10 years of experience in logistics, transportation or supply chain management.
- Experience in B2B manufacturing, commercial equipment, industrial equipment or project-based businesses
- Experience managing pan-India logistics, multiple locations and transporters.
- Strong knowledge of freight negotiation, GST, e-way bills and dispatch documentation.
- Experience handling heavy, high-value or fragile equipment is an advantage.
- Robust coordination, negotiation, problem-solving and stakeholder management skills.
- Good knowledge of MS Excel and ERP/CRM systems.

Preferred Industry Experience

Heavy machinery, Commercial Kitchen Equipment, Commercial Refrigeration, Foodservice Equipment, Industrial Equipment, Engineering Products, Appliances or other B2B manufacturing industries.

Core Competencies

Logistics Planning | Transport Management | Freight Cost Control | Project Deliveries | Warehouse Coordination | Transporter Management | B2B Distribution | Documentation & Compliance | Customer Coordination | MIS & Analytics | Cost Optimisation | Team Management

📌 Manager - Logistics (New Delhi)
🏢 Trufrost & Butler
📍 New Delhi