Role & responsibilities :

- Execute assigned HRSS process activities accurately within agreed SLA and quality expectations.
- Validate inputs, approvals and employee data before taking action in HR systems or ticketing tools
- Maintain complete case notes, evidence, status updates and process documentation for audit readiness
- Coordinate with process owners, HRBPs, payroll, vendors and regional stakeholders to close open actions
- Escalate risks, exceptions, delayed decisions and service blockers through the agreed PMO governance path.
- Support KT, shadowing, reverse-shadowing and early process stabilization during

Must Have:

- Hands-on experience in learning operations within HR operations, GCC, GBS or shared services
- Working knowledge of HR ticketing, case documentation, SLA management and employee data confidentiality.
- Ability to use HR systems and process documentation to execute transactions or resolve employee queries
- Robust business English and ability to support global stakeholders from Bangalore GCC shift windows.

📌 HR Generalist || Learning Operations Support (Bengaluru)
🏢 EY
📍 Bengaluru