The Invoice to Cash (I2C) professional is responsible for managing the end-to-end accounts receivable process, ensuring timely invoicing, efficient collection of receivables, and accurate cash application while maintaining robust customer relationships.
Key Responsibilities
1. Accounts Receivable Management
- Monitor customer accounts to ensure timely payments.
- Track outstanding receivables and aging balances.
- Maintain accurate AR records in ERP systems (Oracle, etc.).
2. Collections & Cash Flow
- Follow up with customers via calls/emails for overdue invoices.
- Work towards achieving collection targets and reducing overdue balances.
3. Cash Application
- Apply incoming payments (cheques, PDC, wire transfers, ACH) to customer accounts accurately.
- Reconcile unapplied or unidentified cash payments.
- Ensure timely clearing of cash application backlog.
4. Dispute Management
- Identify and resolve invoice disputes in collaboration with internal teams (Sales, Operations).
- Track dispute resolution timelines and ensure closure.
- Maintain documentation for all disputes.
5. Reporting & Reconciliation
- Prepare AR aging reports, cash forecasts, and collection dashboards.
- Perform account reconciliations and resolve variances.
- Support Quater-end and year-end closing activities.
6. Compliance & Controls
- Ensure adherence to internal controls, SOX compliance, and audit requirements.
- Maintain proper documentation for all transactions.
- Identify process improvement opportunities.
Key Skills Required
- Strong knowledge of Accounts Receivable (AR) processes
- Experience with ERP systems (Oracle, Microsoft Dynamics, etc.)
- Good communication and negotiation skills
- Analytical mindset and attention to detail
- Ability to handle high-volume transactional work
- Knowledge of MS Excel (Pivot Tables, VLOOKUP, XLOOKUP, PBI etc.)
Qualifications
- Bachelors degree in Finance, Accounting, Commerce, or related field
- Relevant experience in Order to Cash / Invoice to Cash domain
KPIs / Performance Metrics
- Days Sales Outstanding (DSO)
- Collection effectiveness index (CEI)
- Invoice accuracy rate
- Cash application turnaround time
- Dispute resolution cycle time