- Recruit, onboard, and manage Direct Selling Agents (DSAs) for loan and financial product sourcing while ensuring documentation and regulatory compliance.
- Drive business through the DSA channel by achieving assigned targets for lead generation, loan sourcing, and disbursements.
- Expand the DSA network by identifying and developing new markets and business opportunities.
- Build and maintain robust relationships with DSAs, providing regular support, training, and performance guidance.
- Monitor DSA productivity through MIS reports, review performance, and implement corrective actions to improve business outcomes.
- Ensure adherence to company policies, regulatory guidelines, and fraud prevention measures through regular monitoring and audits.
- Coordinate with internal teams to ensure smooth processing, faster turnaround times, and prompt resolution of DSA and customer queries.
- Enhance customer experience by ensuring quality service delivery through the DSA channel and resolving escalations effectively.
- Gather market intelligence, competitor insights, and customer feedback to recommend product and process improvements.
- Prepare business reports and share performance insights with management to drive channel growth and operational excellence.