- Resolve client complaints via phone, email, whatsapp.
- Possess excellent listening skills and patience
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customers requests are attended
accordingly and keep records of client interactions
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.