Role & responsibilities

Responsible for managing and growing the retail banking business within a cluster.

To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics

Guide and mentor to the relationship managers to deliver superior customer experience

Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined

To carry out regular supervisory review cadence as defined

Doing joint calls with mapped relationship managers to augment business conversions

Customer complaints and service issues management to ensure satisfactory closure within the defined TAT

SM Focus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products

Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book

Provide clarity of business objectives to the mapped RMs

Monitoring sales and service processes of the RMs

Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy





Manage and control attrition in the NTB and ETB mapped book of the RMs

Increase the liability book size of NTB and ETB customers mapped to the reporting RMs

Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process

To enhance and retain customer profitability by capturing larger share of wallet

Ensure all customers are accurately profiled

Ensure right products and investment advisory services are provided to the customers by the mapped RMs

Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests

Recruitment and training of the relationship management team

Ensure timely certifications for all mapped RMs

Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals

To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs

To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for recent accounts

📌 Leading Bank requires Relationship Manager's Team Leader_Delhi/NCR (New Delhi)
🏢 V-Konnect
📍 New Delhi