Customer Support Operations Executive Office Location Ghitorni Delhi Role Type Full-time in-office Salary 22 000 - 32 000 depending on experience About the Role Dionne is a growing fashion brand and we re looking for someone with strong customer service experience impeccable spoken and written English and the ability to manage daily operations with accuracy whilst picking up logistics processes on the job You must be highly organised a quick learner and a natural multitasker If you have experience in fashion customer support that s a major bonus point Key ResponsibilitiesCustomer Support Respond on WhatsApp Email Calls Instagram DMs Communicate and comprehend in Excellent English Share product details size fit fabric order updates and resolve issues Manage returns exchanges politely and professionally Maintain fast response times ensure zero missed chats Operations Logistics Process daily Shopify orders Manage shipments on Shiprocket pickups NDR RTO delays Coordinate with courier partners Bluedart Delhivery Xpressbees Prepare labels invoices and daily order sheets Track reshipments exchanges maintain stock logs Assist QC packing team on high-volume days Requirements Fluent written and spoken english non-negotiable Confident communication strong problem-solving Extremely organized reliable and efficient Comfortable with WhatsApp Web Google Sheets Shopify preferred Shiprocket preferred Fast learner who follows SOPs accurately Job Type Full-time Pay 22 000 00 - 32 000 00 per month Work Location In person

📌 Customer Support & Operations Executive (New Delhi)
🏢 Dionne
📍 New Delhi