About the Role We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems This role demands a deep technical understanding of enterprise Java applications excellent debugging skills and a customer-first mindset You will work across teams mentor junior engineers and provide patches and configuration-level fixes on a critical backend system Key Responsibilities Own and manage end-to-end resolution of high-priority and complex client issues Investigate production issues using logs database queries and application tracing Deliver fixes in the form of code patches configuration updates or data corrections Write productive scalable and testable code using Java Groovy Spring and Hibernate Modify or validate business rules in Drools as part of fix delivery Optimize SQL queries and perform DB-level analysis for data inconsistencies Work with Product QA and Engineering teams to reproduce and triage issues Maintain excellent documentation in JIRA Salesforce and internal systems Ensure all fixes are properly reviewed tested and meet client SLAs Participate in root cause analysis sessions and help improve product stability Provide technical guidance and mentoring to associate engineers Contribute to continuous improvement of customer support processes and tools Required Skills 5 Years of strong hands-on experience with Java Spring Framework Hibernate In-depth SQL skills writing advanced queries debugging data issues optimizing performance Working knowledge of Drools or other rule engines Expertise in debugging backend code and analyzing application logs Experience working with JIRA Salesforce and source control systems like Bitbucket Git Good understanding of enterprise application architecture and multi-tiered systems Experience in delivering hotfixes or patches without impacting existing functionality Excellent communication skills and ability to interact directly with clients or product teams Ability to handle production pressure prioritize effectively and work independently Familiarity with Agile Scrum methodology Exposure to CI CD pipelines code quality tools and DevOps is a plus Knowledge of performance tuning or troubleshooting memory CPU-related issues is a bonus Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process