Facelit Skin Clinic is seeking an enthusiastic and client-focused Customer Relationship Executive to manage front desk operations and ensure a premium customer experience This role involves handling client communications appointment scheduling lead follow-ups and acting as the key point of contact between clients and the clinic Key Responsibilities Greet and assist walk-in clients with a warm and professional demeanor Manage appointment scheduling rescheduling and follow-ups efficiently Handle inbound and outbound calls in a courteous and timely manner Respond to client inquiries via phone WhatsApp and other platforms Generate and follow up on leads from online platforms and marketing campaigns Maintain and update lead client databases accurately Promote clinic services treatments and packages to new and existing clients Collect and record client feedback to support service improvements and retention Coordinate with clinical and marketing teams for seamless operations Submit daily reports on calls follow-ups and conversions Key Skills Required Excellent verbal and written communication in English and Malayalam Strong interpersonal and customer-handling skills Pleasing personality with a customer-first attitude Proficiency in basic computer tools MS Office CRM WhatsApp Business etc Ability to multitask and work collaboratively with team members Qualifications Graduate Diploma in any discipline Prior experience in front desk operations or customer service is preferred Work Location Facelit Skin Clinic Trivandrum Kerala How to Apply Send your updated CV to info facelit in Call WhatsApp 73566 57222 Job Type Full time Pay From 18 000 00 per month Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden) Expected Start Date 01 08 2025

📌 Customer Relationship Executive (Kerala)
🏢 Facelit
📍 Kerala