HIH ServiceNow Business Senior Analyst This position will Participate in the full lifecycle of Application Management including system enhancements support and maintenance in adherence to service level agreements Work on incident management activities like incident logging triage tracking and resolution on a severity basis and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks proactively raise concerns questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings video teleconferences and email to understand business processes and business problems Identify best practices and implement them in engagements Responsibilities Create user stories to document requirements Review existing user stories to understand requirements and technical architecture documentation for solution Support integrations leveraging point-to-point interfaces Web Services REST SOAP file-based transfers etc Configure less complex components of the ServiceNow HRSD solution to meet identified business requirements process guides and user stories Provide configuration options to meet specific requirements identifying respective pros and cons for each option Ensure that ServiceNow standard practices are utilized for all configurations and customizations Provide insight and expertise into the ServiceNow HRSD configurations and custom application development Qualifications Responsible for unit testing and end-to-end testing of the fix-related defects and or enhancements through final deployment across sub-production and production environments Education Bachelor s degree in Software Engineering Information Systems Business or equivalent Experience Minimum of 2 years of ServiceNow implementation experience in large complex environments is required preferably with ServiceNow HRSD Required Qualifications Experience with designing and developing ServiceNow workflows Foundational ServiceNow technical skills - UI Policies UI Macros UI Pages Client Scripts Script Includes Business Rules Performance Analytics Reporting Dashboards email notification ACL s Import Sets Transform Maps and Update sets Good understanding of ServiceNow architecture and best practices Knowledge and experience with JavaScript JSON REST and SOAP Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday SAP SuccessFactors and Oracle etc using Webservices APIs REST SOAP Knowledge and support of ServiceNow upgrade process Proficient in Agile development and all phases of the Application Development Lifecycle Experience with software development support tools e g Jira Rally etc Certified ServiceNow System Administrator CSA Preferred Qualifications ServiceNow Certified Implementation Specialist any one or more areas e g ITSM HRSD CSM etc ITIL and DevOps experience and certification Master s degree - MBA MCA Master s in Software Engineering Equal Opportunity Statement Evernorth is an Equal Chance Employer actively encouraging and supporting organization-wide involvement of staff in diversity equity and inclusion efforts to educate inform and advance both internal practices and external work with diverse client populations About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people Join us in driving growth and improving lives

📌 Hr Snow Business Senior Analyst - Hih - Evernorth (Andhra Pradesh)
🏢 The Cigna Group
📍 Andhra Pradesh