Customer Service D2C Fulfillment Assistant Manager METADepartment Logistics Customer Service Reports to Head - Logistics Customer Service SA META Location Mumbai India Employment Type Full-time Glanbia Performance Nutrition Join this dynamic team focused on delivering better nutrition for every step of life s journey The Opportunity The Assistant Manager - Customer Service D2C Fulfillment owns the end-to-end order-to-delivery journey for wholesale and direct-to-consumer D2C channels across assigned markets The role combines customer operations order processing issue resolution KPIs with e-commerce fulfillment last-mile coordination 3PL performance management driving OTIF TAT and customer experience You ll collaborate daily with Sales Demand Planning Finance and 3PL partners to ensure accurate orders fast cycle times and data integrity in SAP WMS Job Responsibilities Customer Service Operations Manage accurate timely order entry and changes monitor orders through fulfillment and invoicing ensure invoice accuracy Lead proactive communications with customers Sales Finance Supply Chain on order status constraints and resolutions Resolve service requests and critical issues stock shipping conflicts special handling transitions to deliver on time and complete Own customer master data enablement and maintenance in SAP Run monthly KPI reviews US UK interfaces to surface trends and actions D2C E-commerce Fulfillment Orchestrate daily D2C fulfillment flow - management with warehouse 3PL Blended from fulfillment scope Coordinate last-mile partners and brokers for smooth cross-border and domestic deliveries track SLA adherence and recovery plans Maintain SKU-level readiness packaging labels and ensure alignment on cut-offs staging windows and carrier pickup schedules Performance Reporting Continuous Improvement Build and monitor Order-to-Delivery KPIs and scorecards Fill Rate OTIF TAT complaint resolution time publish weekly monthly insights and corrective actions by customer market Partner with Planning Warehouse and Transportation on root-cause analysis inventory accuracy dock capacity carrier performance and drive CI projects Ensure MIS data accuracy and standardized reporting across channels Cross-Functional Governance Align with Sales on allocations substitutions and transitions during constraints communicate impacts to customers Work with Finance AR on credit readiness and clean invoicing escalate risks early Enforce SOPs for order release warehouse handovers and internal communication threads with Customs Logistics Warehouse teams Success Metrics KPIs OTIF On-time in-full delivery performance improvement vs baseline TAT Order-to-Dispatch Order-to-Delivery cycle time reduction Fill Rate Backorder Rate by channel customer Customer Complaints resolution lead time and recurrence rate Master Data MIS Accuracy SAP WMS Skills Competencies Strong analytical interpersonal and project management skills detail-oriented and able to multitask in a quick-paced environment Excellent written and verbal communication with suppliers customers and cross-functional teams Customer-first mindset with bias for action and escalation clarity Familiarity with warehouse operations and 3PL management Tools Systems Proficiency in Microsoft Office Excel PowerPoint Word and exposure to SAP inventory and WMS platforms advantage if experienced with e-commerce order fulfillment tools and dashboards Qualification Experience Requirements Bachelor s degree in Business Logistics Supply Chain or related field 4-5 years in Customer Service Order Management and or E-commerce Fulfillment preferably within CPG or logistics environments If you think you have what it takes but don t necessarily meet every single point on the job description please apply Where and How You Will Work The opportunity will be based in Mumbai Andheri East with hybrid working arrangements available which allows you greater choice in how you work and live giving you a better work-life balance What We Would Like to Offer You The opportunity to develop your career on a global stage continuous learning through an on-demand learning platform and a competitive compensation package including staff discounts generous family leave policy health pension competitive salary About Glanbia Glanbia is a better nutrition company with three divisions Performance Nutrition Health Nutrition and Dairy Nutrition Collectively and with our partners we offer an incredible breadth of expertise in nutrition We employ a team of 5 800 people work with global food and beverage companies and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide At Glanbia we celebrate diversity because we know that our individual strengths make us stronger together We welcome and encourage interest from a variety of candidates We will give your application consideration without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status

📌 Customer Service &c Fulfillment Assistant Manager, Meta (India)
🏢 Glanbia Performance Nutrition
📍 India