Front office duties in a hotel primarily involve managing guest relations from arrival to departure including check-in check-out reservations and handling inquiries and requests Key responsibilities also include managing payments coordinating with other departments like housekeeping upselling services and ensuring a positive guest experience The front office is the central hub of hotel operations and the main point of contact for guests Guest services and communication Check-in and check-out Efficiently register guests issue room keys and process payments upon departure Reservations Make confirm and manage room bookings including handling changes and inquiries Guest inquiries and requests Serve as the main point of contact for all guest questions requests and concerns providing information on hotel amenities and local attractions Communication Answer phone calls and relay messages to guests and other departments Problem resolution Handle guest complaints and resolve issues to ensure satisfaction escalating to management when necessary Administrative and operational duties Financial management Collect payments process bills balance cash drawers and handle guest accounts Coordination Work with other departments such as housekeeping and maintenance to ensure guest needs are met and the hotel runs smoothly Record-keeping Maintain accurate records of guest information room availability and financial transactions Upselling Promote and sell additional services such as spa treatments or room upgrades to enhance guest satisfaction and revenue Maintaining the front office workplace Guest experience Create a positive first impression by maintaining a welcoming clean and organized front desk area Security Manage valuables for guests and ensure adherence to safety procedures Lost and found Log secure and manage lost and found items for guests Job Types Full-time Permanent Pay 45 000 00 - 50 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Experience Total 5 years Preferred Language English Preferred Work Location In person

📌 Front Office Male (hospitality Industry) (New Delhi)
🏢 Important Company of the Sector
📍 New Delhi