As a Implementation Executive you will be responsible for onboarding new customers and installing software on customer systems including PCs tablets iPads and servers This role requires interacting with customers receiving support calls collaborating with development team members and communicating effectively via email and phone You will also be responsible for maintaining the Ecobillz software on customer computers servers or cloud platforms and efficiently managing customer tickets through a ticketing system Key Responsibilities Onboard recent customers and install software on various devices PC tablet iPad server Respond to customer support calls and provide timely resolutions Coordinate with customers and internal development teams Maintain Ecobillz software on customer systems or cloud platforms Track manage and close customer tickets using the ticketing system Required Experience Skills 2-4 years of IT support experience with a focus on software installation configuration and customer support Strong knowledge of Windows Operating System Windows 7 10 11 or Windows Server and configuration using the control panel including network setup printer installation and driver setup Excellent proficiency in spoken and written English fluency in Hindi is required Strong communication skills with the ability to explain technical concepts clearly and train junior resources Added Advantage Experience with Ubuntu Linux and AWS cloud Knowledge of the Hospitality segment and exposure to software such as Opera Micros or Symphony Ability to speak Kannada or Marathi Qualification Bachelor s or Diploma in Computer Science IT or a related field Job Type Full-time Pay 12 000 00 - 18 000 00 per month Experience total work 2 years Preferred Work Location In person