JOB DESCRIPTION About Alorica India Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle But that s just a very technical way of saying what we really do which is to make lives better one interaction at a time 100 000 robust and dedicated to delivering insanely great customer experiences to people across the globe It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion Performance and Possibilities The world s largest provider of customer experiences to North American consumers 14 Countries 100 Locations Over 100 000 Employees One Planet for now We Serve More than 200 Major Clients Worldwide Including 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies RESPONSIBILITIES Provide customer support and resolve customer queries via call Build credibility and trust with the customers by empathizing with their problem in words proactively understanding their needs and responding promptly thereby obtaining high quality Customer Satisfaction CSAT scores for the work you performed Research Diagnose troubleshoot and identify solutions to resolve customer issues Candidate should be flexible to work in 247 environments US Shift QUALIFICATIONS Freshers to 5yrs of experience with Customer Support Experience in an International Voice Process The candidate should have excellent command over English - fluency in spoken English customer service skills and high energy levels Candidates who have experience into domestic Voice Process can be considered as freshers ABOUT US At Alorica we only do one thing - make lives better one interaction at a time We re a global leader in customer service and experience serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe Every day we aim to live up to our mission of creating insanely great customer experiences But as Alorica employees giving back matters just as much - that s why we re so proud of Making Lives Better with Alorica a non-profit 501 c 3 organization dedicated to providing assistance to employees their families and the people organizations and communities who support them Simply put we want to make lives better one interaction at a time And to do that we need the very best people to join us