Overview About Business Unit The Automotive Practice at Epsilon is a rapidly growing team driving growth for major players in the automotive industry - from Original Equipment Manufacturers OEMs to dealerships across North America Part of a 1 600-member global team the practice provides the automotive world s largest service reminder platform alongside agency services and digital media solutions A leader in the automotive space the team supports over 50 of auto dealerships in North America and manages relationships with over 280 million customers Home to innovation and cutting-edge technology our Auto team leads the game in developing best-in-class software and solutions for hyper-personalized digital marketing Why we are looking for you The position requires solid Oracle database knowledge to work on a complex rule based multi-channel marketing campaign platform supporting Fortune 100 companies The position s purpose includes but is not limited to Setup configuration of the development environment Analysis and design of new and enhanced features for the marketing platform as per business requirements Communication with QA product and production support teams etc to deliver new or enhanced features and address issues concerns Development of features as per design provided Assistance of Production Support team for solving issues Development work for automation of operational tasks Support system patch or version upgrade Assist with reporting tasks What you will enjoy in this role As part of the Epsilon Product Engineering team the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative team that s not afraid to do things differently your ideas will come to life in digital marketing products that support more than 50 automotive dealers in the US The open and transparent environment that values innovation and efficiency Click here to view how Epsilon transforms marketing with 1 View 1 Vision and 1 Voice Responsibilities Collaborate with developers project managers business analysts and business users in conceptualizing estimating and developing new software applications and enhancements Assist in defining software development project plans including scoping scheduling providing time estimates for programming tasks and implementation plans Assist in the definition development and documentation of software s objectives business requirements deliverables and specifications in collaboration with internal users and departments Develop user documentation to define the system components development environment and implementation planning strategies Prepare and dispense work assignments provide guidance and or review the work of other team members Collaborate with QA team to define test cases metrics and resolve questions about test results Recommend business process flow improvements and clearly communicate problem resolution process to project management Develops and implements solutions in accordance with policies and procedures Facilitate the design and implementation process for new products projects informing senior executive of alternatives Administer full project documentation efforts in accordance with policy and procedure Perform root cause analysis RCA Work with multi-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment analysis and resolution of multi-functional issues Recognizes and identifies potential areas where existing policies and procedures associated with development requires improvement and helps in the process improvement activity Update create Knowledge Base Articles and case studies as necessary Assist in the creation and improvement of Knowledge Management Qualifications Minimum qualifications Developer with 5-9 years of experience required Excellent skills in Oracle databases and PL SQL Need to be strong in Unix environment and capable of Unix Shell scripting Ability to design and implement solutions that are reliable scalable and perform at a high-level to meet the service levels associated with critically significant Oracle-based solutions Knowledge of database architecture and standard processes for Oracle SQL and PL SQL coding style and application tuning Experience designing and developing complex enterprise applications ERP CRM etc on large Oracle databases using SDLC methodologies agile waterfall Excellent in impact-analysis and root cause analysis Stored Proc Optimization Fine tuning Performance Improvement of Queries Proven analytical and problem-solving abilities with ability to anticipate and avoid problems Experience in performance tuning application monitoring and support of production applications with distributed teams Ability to define and implement migration strategies from legacy systems to new architecture and technologies Ability to work well within a team setting that includes geographically distributed team members Ability to work within tight deadlines and effectively prioritize and complete tasks in a high-pressure environment Strong communication skills verbal and written and an ability to communicate with internal and external customers and all levels of management including communicating technical information to nontechnical audiences Ability to design and build flexible and extensible systems with focus on code reuse and generation Experience with writing detailed technical specifications for developers design validate and implement software test plans Familiar with Application Development Life Cycle and be able to independently participate in each component Education Bachelor s degree in Computer Science or equivalent Preferred qualifications Technical o Working knowledge of SQL Server and experience in automotive marketing and or CRM applications preferred o Experience with Informatica or some ETL tool and TFS preferred o Strong knowledge in providing solutions Non-Technical o Positive Analytical and problem-solving skills o Ability to diagnose and troubleshoot problems quickly to maintain operational stability o Motivated to learn new applications and domain o Possess appetite for learning through exploration and reverse engineering o Strong time management skills o Ability to take full ownership of tasks and projects Behavioural Attributes o Team player with excellent interpersonal skills o good verbal and written communication o Possess Can-Do attitude to overcome any kind of challenges Additional Information Epsilon is a global data technology and services company that powers the marketing and advertising ecosystem For decades we ve provided marketers from the world s leading brands the data technology and services they need to engage consumers with 1 View 1 Vision and 1 Voice 1 View of their universe of potential buyers 1 Vision for engaging each individual And 1 Voice to harmonize engagement across paid owned and earned channels Epsilon s comprehensive portfolio of capabilities across our suite of digital media messaging and loyalty solutions bridge the divide between marketing and advertising technology We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology including real-time modeling languages and consumer privacy advancements Thanks to the work of every employee Epsilon has been consistently recognized as industry-leading by Forrester Adweek and the MRC Epsilon is a global company with more than 9 000 employees around the world Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients our people and consumers We are seeking candidates that align with our values demonstrate them and make them meaningful in their day-to-day work Act with integrity We are transparent and have the courage to do the right thing Work together to win together We believe collaboration is the catalyst that unlocks our full potential Innovate with purpose We shape the market with big ideas that drive big outcomes Respect all voices We embrace differences and foster a culture of connection and belonging Empower with accountability We trust each other to own and deliver on common goals Because You Matter YOUniverse A work-world with you at the heart of it At Epsilon we believe people make the place And everything we do is designed with you in mind That s why our work-world aptly named YOUniverse is focused on creating a nurturing environment that elevates your growth wellbeing and work-life harmony So come be part of a people-centric workspace where care for you is at the core of all we do Take a trip to YOUniverse and explore our unique benefits here Epsilon is an Equal Opportunity Employer Epsilon is committed to promoting diversity inclusion and equal employment opportunities by using reasonable efforts to attract recruit engage and retain qualified individuals of all ethnicities and backgrounds including but not limited to women people of color LGBTQ individuals people with disabilities and any other underrepresented groups traits or characteristics