Location Work From Office Shift Timing 6 00 PM - 3 00 AM Night Shift Experience 5-12 years International Operations Good Comms Required Role Overview We are seeking a Senior Manager - Operations with proven experience in international processes strong people management ownership and deep expertise in managing operations metrics This role demands hands-on leadership with a sharp focus on attrition control shrinkage management team productivity and client satisfaction This is a Non Voice Process Key Responsibilities Lead and manage end-to-end operations for international clients during night shifts Handle client communication expectations reviews and escalations effectively Drive KRA KPI definition tracking reporting and performance improvement Manage people operations including team productivity capacity planning performance reviews and mentoring Prepare and present MIS reports dashboards and reviews using advanced Excel PPT Ensure adherence to SLAs quality benchmarks and operational processes Act as a key point of contact for critical escalations and issue resolution Collaborate with cross-functional teams to improve efficiency and delivery Continuously identify process gaps and implement operational improvements Required Skills Experience Strong operations management experience mandatory Proven exposure to international client handling US UK Australia preferred Hands-on experience in escalation management and stakeholder communication Excellent people management and team leadership skills Advanced working knowledge of MS Excel reports dashboards analysis Solid PowerPoint skills for client and management presentations Experience in KRA KPI SLA and performance metrics management Ability to work 6 PM - 3 AM night shift from office without exceptions Job Types Full-time Permanent Pay 400 000 00 - 900 000 00 per year Benefits Health insurance Provident Fund Work Location In person

📌 Senior Manager – Operations (international Clients) (Uttar Pradesh)
🏢 Tech2Globe Web Solutions
📍 Uttar Pradesh