We are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement - Resolve product or service problems by clarifying the customers issue and identifying the cause - Escalate unresolved issues to the appropriate internal teams - Provide accurate valid and complete information using the right tools and resources - Maintain detailed and clear records of customer interactions - Meet or exceed key performance indicators KPIs such as response time resolution rate and customer satisfaction Essential skills - Committed to providing outstanding customer service at every touchpoint - Demonstrates strong self-management skills and consistently meets responsibilities - Identify trends and take an active role in delivering suggestions for process product -improvements - Provides mentorship and guidance to new hires during onboarding and training - Supports team members by offering insights and recommendations when handling complex or challenging cases - Contributes to special initiatives and projects based on team priorities and business needs - Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals - Willing to take on additional tasks and responsibilities as needed to support the team - Proficient in using office productivity tools e g Microsoft Office Google Workspace - Possesses deep expertise in product functionality operational workflows company policies and service agreements Critical skills - Excellent written communication and typing skills - Proficiency in English High attention to detail and accuracy - Strong problem-solving and conflict resolution skills - Ability to multitask and manage multiple chat windows simultaneously - Ability to multitask and manage multiple chat windows simultaneously and helpdesk software - Empathy and a customer-first mindset - Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues - Capable of rapidly learning new tools and features interpreting them through the lens of customer needs and usability - Applies guidelines consistently and objectively while exercising sound judgment in complex or discretionary decisions- Thrives in agile high-pressure environments with frequent changes - Flexible and available to work various shifts including weekdays evenings weekends and holidays Educational Work Experience and Requirements - Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1 years of experience in Customer Service Chat or related fieldBenefits An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program employee engagement activities- Free Food and Transport while working on-site- Medical InsuranceTo schedule your interviewkindly Contact HR SANJANA or WhatsApp your CV on (phone hidden) Email ref updazz com

📌 Intouchcx - Associate - Customer Service - Chat Support - International Process (1-4 Yrs) Bangalore (after-sales/customer Service)
🏢 IntouchCX
📍 Bengaluru