Job Title Customer Support Executive Customer Experience - Regulated Sector Job Summary We are looking for a detail-oriented and empathetic Customer Support Executive Voice Process Email Process to handle customer queries and complaints primarily over email inbound with a focus on compliance and quality The ideal candidate should have prior experience in a regulated industry BFSI FinTech Telecom etc be comfortable dealing with sensitive information and demonstrate excellent written communication skills Key Responsibilities Respond to customer queries complaints and service requests via call and email within defined TAT quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Professional and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs follow-up trackers and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI TRAI or other relevant regulatory frameworks as applicable Support internal audit requests by providing call and email logs and response samples Participate in periodic quality audits calibration sessions and feedback reviews Key Requirements Minimum 2 years of experience in Customer Support Voice Process Email Process in a regulated industry FinTech BFSI Insurance Telecom etc Excellent written communication and comprehension skills Strong attention to detail tone and accuracy in responses Familiarity with CRM tools like Freshdesk Zendesk Salesforce or in-house systems Understanding of compliance and data confidentiality protocols Ability to work independently and manage high ticket volumes with discipline Comfortable working in rotational shifts if applicable Preferred Qualifications Graduate in any discipline preferred business commerce or communication Prior experience handling sensitive or high-priority customer cases Exposure to regulatory complaint handling or audit documentation is a plus What We Offer Chance to grow within a structured customer experience function Exposure to regulatory processes and high-standard compliance environments Work with cross-functional teams Legal Tech Product to improve CX Training mentorship and access to industry best practices Job Types Full-time Permanent Pay 300 000 00 - 600 000 00 per year Benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Care Executive (Karnataka)
🏢 Worknextindia Private
📍 Karnataka