Senior Customer Relationship Executive Sr CRE Preferred Female Candidates Only Location- Punkunnam Thrissur Salary-25000 to 30000 Experience- 2 to 3 Years in the related field of car showrooms or premium glass Windows G Doors - Experience Centre Showroom Sales Job Summary The Senior Customer Relationship Executive is responsible for delivering a premium showroom experience managing customer enquiries end-to-end and driving conversions for windows and doors projects This role requires robust product knowledge excellent communication skills and the ability to guide customers through technical aesthetic and functional choices Key Responsibilities 1 Showroom Experience Customer Handling Greet understand and engage walk-in customers professionally Conduct detailed product demonstrations across all uPVC systems windows and doors Identify the right discovery questions site type functional preference noise issues safety design preferences budget Create a fear-to-comfort shift by explaining risks of poor-quality windows vs benefits of branded systems 2 Lead Management Follow-ups Record all enquiries in CRM and maintain lead status accurately Coordinate site measurements with technical teams Conduct timely follow-ups to improve conversion ratio Maintain high enquiry- to -quotation and quotation-to-order conversion metrics 3 Sales Process Coordination Coordinate with production C installation and Accounts teams for smooth order execution 4 Product Expertise Provide guidance on performance metrics of each window systems Handle technical objections confidently 5 Customer Relationship Management Maintain long-term customer relationships for referrals and repeat business Manage dissatisfied customers calmly and provide solutions Support marketing campaigns display maintenance and showroom hygiene Skills ualifications Required 2-5 years experience in premium car sales or high-value showroom sales windows doors interiors or building materials preferred Strong communication Good sales closing skills Preferred Experience in uPVC Aluminium system windows or Any premium Cars showrooms or NEXA SCODA HONDA Showrooms CRM software skills Performance Metrics KPIs Monthly enquiry-to-order conversion ratio Average follow-up time lead response time Customer satisfaction repeat business Showroom footfall conversion Soft ualities Presentable confident and patient Strong listening skills Ability to handle both technical and emotional aspects of customer decisions Teamplayer with strong coordination skills Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund Work Location In person Application Deadline 29 11 2025 Expected Start Date 01 12 2025