Location India Employment Full time Travel Extensively to customer sites What to expect in the job as Technical Engineer in After Sales Service The Technical Engineer - After Sales Service is responsible for providing comprehensive post-sales support to customers across various industries The role involves supervision of equipment installation commissioning troubleshooting maintenance spare parts coordination and customer training The Engineer ensures seamless service delivery adherence to quality standards and maximization of customer satisfaction Your key responsibilities will be Service Operations Plan execute and supervise installation commissioning inspection and maintenance of CF PD pumps Ensure compliance with company service standards safety guidelines and customer expectations Manage site manpower and subcontractors for timely execution of service activities Customer Support Troubleshooting Provide technical guidance to customers to resolve equipment-related issues efficiently Act as the primary escalation point for service challenges and ensure quick resolution Maintain proactive communication with customers regarding service progress schedules and downtime management Spare Parts Warranty Management Coordinate spare parts planning and ordering to ensure availability Handle warranty cases in line with company policies and follow up with internal teams Promote preventive maintenance contracts and AMC Annual Maintenance Contract packages to customers Internal Coordination Work closely with Sales Engineering and Production teams for smooth handover and execution of projects Provide feedback on recurring technical issues to support product design and quality improvements Documentation Reporting Prepare and maintain service reports commission documents and customer acknowledgement forms Generate monthly reports on service KPIs such as MTTR Mean Time to Repair response time and customer satisfaction ratings Training Development Conduct product training sessions for customers channel partners and junior service engineers Support skill development of service team members by mentoring and coaching What we expect from you BE Diploma in Mechanical Electrical Mechatronics 6years of experience in after-sales service roles preferably in pumps rotating equipment or industrial machinery Strong knowledge of installation commissioning and troubleshooting of pumps and motors Familiarity with electrical starters DOL Star-Delta Soft Starters VFDs and control systems Excellent communication customer handling and problem-solving skills Why apply at DESMI You will be a part of an innovative organization that puts employees first DESMI offers an international work environment with endless opportunities for continuous growth innovation and personal development Working at DESMI is the perfect opportunity to be at the forefront of the shifting market dynamics creating development and the newest solutions Ready to develop your career journey at DESMI If this position aligns with your interests and qualifications we encourage you to apply promptly We review applications on a rolling basis so submitting yours early will ensure full consideration Read more about DESMI here www desmi com DESMI India Private Limited DESMI India Private Limited is 100 subsidiary of DESMI Pumping Technology A S is one of the world s leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide DESMI is a global company specialized in the development and manufacture of pump and automation solutions for Marine New Green Solutions Aquaculture Defense Process Industry Industry Utility both locally and globally Our product range supplemented with agency products from other leading world class manufacturers - is completed by related services such as the design and installation of pump plants oil spill recovery and after sales service

📌 Technical Engineer - After Sales/service (India)
🏢 DESMI A/S
📍 India