Roles and Responsibility

- Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and training to team members to enhance their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Solid problem-solving and analytical skills.
- Experience with team management tools and software.
- A Bachelor's degree is required.

📌 Team Leader- Operations (Thane)
🏢 TP
📍 Thane