We are looking for a dedicated and customer-oriented customer success Executive to provide exceptional support to customers through phone, email, chat, and other communication channels. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries via phone, email, chat, and social media platforms.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Provide accurate information regarding products, services, policies, and procedures.
- Maintain detailed records of customer interactions using CRM systems.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Coordinate with internal departments to resolve customer concerns.




- Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction.
- Identify customer needs and recommend appropriate solutions or services.

Ensure compliance with company policies, quality standards, and data privacy Role & responsibilities

Preferred candidate profile

- Excellent listening and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a positive attitude.
- Ability to multitask in a quick-paced setting.
- Good organizational and time-management skills.
- Attention to detail and accuracy.

Experience

- 03 years of experience in customer service, BPO, call center, airline, hospitality, retail, or related industries.
- Fresh graduates with excellent communication skills are encouraged to apply.

📌 Customer Success Executive (Bengaluru)
🏢 Agile Turn Technology
📍 Bengaluru