Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Python (Programming Language)
Good to have skills: AI Agents & Workflow Integration
Minimum 3 year(s) of experience is required
Educational Qualification: 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of software applications.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Good To Have Skills: AI Agents & Workflow Integration.
- Solid problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
- Experience in debugging and troubleshooting complex software issues in a multi-component environment.
- Familiarity with monitoring tools and techniques to proactively detect system anomalies.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.
Additional Information:
- The candidate should have a minimum of 3 years of experience in Python (Programming Language).
- This position is based at our MDC5C - SEZ office.
- A 15 years full time education is required.