What you can look forward to as Customer Care Engineer (m/f/d):nnnSecond-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) u0026 Thorough incident analysisInter-departmental escalation of problems (Ru0026D, hosting, customizing u0026 integration)Evaluate functional analysis documents, create and maintain training documentation u0026 Train Service Desk on current features before every major releaseUpdate and maintain knowledge base and service trees with known issues and guidelinesDefine customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environmentReport, follow up and escalate issues with Ru0026D, hosting,



customizing u0026 integration u0026 Plan and execute occasional field visits at field test customers for recent software or hardwareApprove or disapprove the release of new features, changes and hosting setup u0026 Communicate and coordinate the extended field test rolloutYour profile as Customer Care Engineer (m/f/d):nCommunicative and customer-oriented u0026 Team player, strong cooperation skillsHighly analytical, precise, eye for details u0026 Planning and coordination skillsExperience with incident handling / problem resolution management u0026 Experience with software and hardware developmentExperience with ICT and electronics u0026 Good English speaking and writing skillsKnowledge in Regression , smoke, integration, UI testing u0026 Knowledge in automation testing is an added advantage .

📌 Software Testing Manager (Chennai)
🏢 Zf Lifetec India
📍 Chennai