Role Overview

The Associate – Customer Service Advisor (Blended Process) will be responsible for delivering high-quality customer support across voice and non-voice channels. The role involves managing customer interactions efficiently while ensuring adherence to service standards, compliance guidelines, and performance benchmarks.

Key Responsibilities

- Handle customer inquiries via inbound/outbound calls, emails, letters, chat, and other communication platforms.
- Manage both voice and non-voice tasks to ensure seamless customer support delivery.
- Resolve customer queries, complaints, and service requests in line with company policies and defined SLAs.
- Perform backend operational tasks such as data updates, billing adjustments, case logging, documentation, and CRM updates.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Meet or exceed assigned KPIs, productivity targets, quality standards, and SLAs.




- Participate in training sessions, refreshers, and process updates to enhance performance and knowledge.
- Ensure strict compliance with data protection, confidentiality, and regulatory standards.
- Adhere to roster schedules, attendance policies, and workplace discipline guidelines.

Educational Qualifications & Skills

Qualifications

- Bachelor’s Degree (mandatory).

Skills & Competencies

- Strong verbal and written communication skills.
- Good working knowledge of MS Office and CRM systems.
- Ability to quickly learn current tools and processes.
- Strong problem-solving and customer-handling skills.
- High attention to detail and accuracy.
- Punctual, self-motivated, and performance-driven.
- Ability to work effectively in rotational shifts.

📌 Associate (Noida)
🏢 Echo India
📍 Noida