Target Achievement & Business Generation

- - Loan Sourcing Volume: Meet or exceed monthly and quarterly targets for login, sanction, and disbursement volume.

- Value & Mix: Achieve target portfolio volume broken down by prime, affordable housing, or high-ticket mortgage products.

- Fee Income: Generate revenue through processing fees, login fees, and cross-selling insurance or related financial products. [1, 2, 3, 4]

Channel & Market Development

- - Channel Expansion: Build and maintain networks with builders, real estate agents, developers, and direct-sales associates for lead generation.

- Market Penetration: Identify recent micro-markets, residential projects, and corporate accounts to pitch home loan schemes.

- Relationship Management: Conduct regular meetings with key connectors to secure repeat and referral business. [1, 2, 3]

File Processing & Portfolio Quality

- - Initial Verification:



Check customer documents for basic eligibility, KYC compliance, and income authenticity before login.

- File Turnaround Time (TAT): Minimize time taken from lead generation to file login and final sanction coordination.

- Credit Quality & Risk: Ensure low delinquency risk by vetting customer profiles accurately and adhering to bank lending policies. [1, 2, 3]

Customer Service & Reporting

- - Customer Satisfaction: Guide applicants clearly through interest rates, eligibility, and repayment terms.

- Grievance Resolution: Address pre-disbursement and post-disbursement service issues promptly.

- Sales Reporting: Maintain accurate daily logs of pipeline, conversions, and market feedback using CRM tools.

📌 Relationship Manager - Retail (Erode)
🏢 equitas small finance bank
📍 Erode