Job Description:

We are seeking an experienced and dynamic Front Desk Manager to oversee the day-to-day

operations of the spa’s front office. This role demands a balance of sales acumen,

operational efficiency, and leadership skills to ensure smooth functioning, guest satisfaction,

and revenue growth.

The ideal candidate should come with strong experience in hospitality or wellness

operations, be highly service-oriented, and possess the ability to manage a team effectively

while meeting business goals.

Key Responsibilities:

1. Sales & Revenue Management

Drive daily, weekly, and monthly sales targets for memberships, spa packages, and retail

products.

Create and execute promotional and upselling strategies to maximize revenue.

Maintain sales reports, track revenue streams, and analyze performance metrics.

Coordinate with management on pricing, offers, and business development plans.

2. Operations & Service Excellence

Manage complete front desk operations including guest check-in/check-out, appointment

scheduling, and coordination with therapists.

Ensure adherence to brand service standards and operational protocols.

Maintain guest data, billing accuracy, and cash handling procedures.

Supervise spa cleanliness, ambience, and readiness before guest arrivals.

3. Team & Staff Management

Lead, motivate, train and support staff to deliver exceptional guest experiences.

Plan and manage staff rosters, attendance, and performance reviews.





Support recruitment and onboarding for new team members when required.

Foster a positive and skilled work environment aligned with company values.

4. Guest Experience & Client Relationship

Handle guest inquiries, concerns, and feedback with professionalism and empathy.

Ensure repeat visits through personalized engagement and membership renewals.

Maintain VIP and regular guest databases to support loyalty initiatives.

5. Product Inventory & Vendor Coordination

Monitor retail and operational product stock regularly.

Coordinate with procurement or vendors for replenishment and quality checks.

Maintain inventory reports and control wastage or misuse.

Desired Profile / Criteria / Skills :

Qualifications & Skills Required:

Education: Graduate or Diploma in Hospitality / Hotel Management / Wellness Management

preferred.

Experience: Minimum 3 years of relevant experience in hotel, spa, wellness, or aviation

industry.

Industry Preference: Hotel, Wellness, Hospitality, Aviation.

Key Skills:

Strong leadership and interpersonal skills.

Excellent communication and customer service abilities.

Sales and target-oriented mindset

Operational knowledge of booking/billing software.

Calm and confident approach in handling guest situations.

Employment Terms:

Working Days: 6 days per week (1 rotational weekly off).

Accommodation: Provided by company.

Reporting To: Spa Manager / Operations Head.

📌 We are Hiring Front Desk Manager for Leading Wellness brand in Nashik
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📍 Nashik