Job description

Roles and Responsibilities
Manage customer relationships through effective communication, issue resolution, and query management.
Ensure high levels of client satisfaction by providing exceptional service and resolving escalated issues promptly.
Oversee backend support operations, including process management, customer operations, and front office support.
Develop solid relationships with clients to understand their needs and preferences for optimal service delivery.
Collaborate with cross-functional teams to resolve complex issues and improve overall customer experience.
Targeted approach to CRM lifecycle processes such as collections, possessions, transfers, registries etc.

Desired Candidate Profile




510 years of experience in a similar role within the travel industry or a related field.
Robust understanding of CRM systems and the ability to leverage data insights for informed decision-making.
Excellent communication skills with the ability to build rapport with customers at all levels.
Prior real estate experience is preferred. Should have worked on client management software to manage CRM processes.
Proven track record of delivering outstanding customer experiences while maintaining high levels of productivity.

📌 Crm Executive Rohtak
🏢 Royal Green Realty
📍 Rohtak