Key Responsibilities
Install and commission machines at customer sites as per the service schedule.
Conduct machine demonstrations whenever required.
Perform preventive, breakdown, and corrective maintenance.
Diagnose technical issues and resolve customer complaints within the defined timelines.
Provide in office, off-site, and remote technical support.
Prepare installation reports, service reports, and maintenance documentation.
Coordinate with the Sales and Back Office teams for spare parts and service requirements.
Plan and execute AMC/Warranty maintenance schedules.
Maintain branch-level spare parts inventory.
Ensure timely service support and high customer satisfaction.

Required Skills
Hands-on experience with Laser Cutting Machines, Fiber Laser Cutting Machines, CNC Routers, or similar industrial machinery.
Strong troubleshooting and fault diagnosis skills.
Basic knowledge of electrical and mechanical systems.




Valuable communication and customer handling skills.
Willingness to travel for installation and service activities.
Basic knowledge of MS Office for service reporting.

Perks and perks
Performance-based Incentives (Installation, Service Complaints & Internal Technical Training)
Travel Allowance (TA) & Daily Allowance (DA)
Hotel Accommodation & DA for Outstation Travel
Opportunity to work on advanced industrial machines
Overseas technical training (China) for high-performing employees, based on business requirements

Industry Metal / Non-Metal Laser and Fiber Cutting Machines, Welding Machines, Bending Machines, CNC Routers.

Educational Qualification - Any Graduate / Postgraduate. Preferred: B.E./B. Tech in Electrical, Mechanical, or Mechatronics Engineering, or Diploma in Electrical/Mechanical or related field.

📌 Sr Fiber Laser Service Engineer Hyderabad
🏢 BK Nexus Enterprises
📍 Hyderabad