Job Summary:

We are looking for an experienced Operations Manager to oversee and manage end-to-end logistics and courier operations. The role involves handling daily operations, managing delivery teams, ensuring timely dispatch and delivery, and improving operational efficiency.

Key Responsibilities:

Operations Management:
Oversee daily courier and logistics operations (First Mile, Mid Mile, Last Mile)
Ensure timely pickup, dispatch, and delivery of shipments
Monitor shipment tracking and resolve delays/issues

Team Management:
Manage delivery executives, drivers, and hub staff
Handle hiring, training, and performance management of field teams
Ensure discipline and productivity of operations team

Client & Vendor Coordination:
Coordinate with clients for order flow and service requirements
Manage vendor relationships (fleet, manpower, third-party logistics)
Handle escalations and ensure client satisfaction

Process & Performance:
Implement SOPs and improve operational processes
Monitor KPIs like TAT, delivery success rate, cost efficiency
Prepare daily, weekly, and monthly reports

Fleet & Hub Management:
Manage fleet utilization (2W/3W/4W vehicles)
Oversee hub operations,



sorting, and dispatch planning
Ensure proper route planning and cost control

Compliance & Safety:
Ensure adherence to company policies and logistics regulations
Maintain safety standards in operations and transportation

Required Skills & Qualifications:
Any Graduate (Logistics / Supply Chain preferred)
3–7 years of experience in logistics, courier, or e-commerce operations
Solid leadership and team handling skills
Positive knowledge of last-mile delivery operations
Experience in fleet management and route planning
Proficiency in MS Excel and ERP systems
Strong problem-solving and decision-making skills

Salary:

₹15,000 – ₹30,000 per month (based on experience)

Working Hours:

Adaptable / Shift-based (as per operations requirement)

Additional Requirements:
Immediate joiners preferred
Must be able to handle pressure and deadlines
Willing to travel between hubs/locations

Job Type: Permanent

Pay: ₹17,166.78 - ₹30,000.00 per month

Benefits:
Food provided
Provident Fund

Work Location: In person

📌 Branch Operations Manager Bengaluru
🏢 MAHI WORLDWIDE LOGISTICS
📍 Bengaluru