Key Responsibilities:
Conduct feedback calls after resolution of complaints or service cases
Follow up with existing clients for spares and service requirements
Record and track all client complaints efficiently
Handle incoming customer complaint calls
Maintain technical records and data for cranes (old to recent models)
Ensure all service call reports are updated accurately in CRM
Requirements:
Graduate in any discipline
Positive communication and customer handling skills
Basic technical understanding (preferred)
Experience in service/support role is an advantage
Job Type: Full time
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Provident Fund
Work Location: In person
📌 Senior Support Executive Ludhiana (India)
🏢 Varuni Associate
📍 India
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