A Telecaller Executive in a Maruti Suzuki dealership is responsible for handling customer communication, generating leads, scheduling appointments, and supporting sales and service operations through phone calls and CRM follow-ups.
Key Responsibilities
Make outbound calls to potential and existing customers
Handle inbound customer enquiries professionally
Follow up on vehicle sales enquiries and test drive requests
Schedule showroom visits and service appointments
Explain Maruti Suzuki vehicle features, offers, finance schemes, and exchange programs
Maintain customer records in CRM software
Collect customer feedback after sales and service
Follow up with customers for periodic vehicle servicing
Coordinate with sales and service teams for lead conversion
Achieve daily and monthly calling targets
Required Skills
Valuable communication and convincing skills
Fluency in Malayalam, Hindi, or local language plus basic English
Customer handling and interpersonal skills
Basic computer knowledge (MS Office, CRM)
Telephone etiquette and patience
Ability to work under pressure and meet targets
Qualification
Plus Two / Higher Secondary minimum
Graduation preferred
Freshers can apply in many dealerships
Experience in telecalling or customer service is an advantage
Salary Range (India)
₹12,000 to ₹20,000 per month
Incentives and performance bonuses may be included
Pay: ₹12,000.00 - ₹18,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Provident Fund